Shipping & Delivery

AU & INTERNATIONAL SHIPPING

Australia

Processing & Handling 1 Business Day
Standard Delivery 7 Business Days

 

International

Processing & Handling 1 Business Day
Standard Delivery 1-4 Weeks

 

Do I need to Sign for my Parcel?

 

If you or a neighbour is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been delivered to. If there are no safe places or available neighbours, the courier will notify you and attempt re-deliver the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned to sender. If you wish to have the parcel redelivered, please contact our Help Desk at: support@universeboutique.com.

 

Will I be charged Customs and Import Duties?

 

Depending on the value of your order may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected shipping charges at your end.

What time will my Order arrive?
Deliveries can be made anytime between 8am and 6pm on week days.

 

I have another question?

Please send all emails to support@universeboutique.com.

Or fill out a Contact Form on our Contact Us page.